Terms and Conditions


This page tells you the terms and conditions on which we allow you to access (the “Website”) (the “Terms of Use”). The Terms of Use include (amongst other things) the terms and conditions on which we sell any products to you through the Website (the “Terms of Sale”), our cookie policy and our privacy policy, as well as any documents referred to in them. 

By accessing the Website, you are deemed to agree to the Terms of Use. Please read the Terms of Use carefully each time you order from the Website. They may be revised from time to time without notice. If you do not accept the Terms of Use, do not use the Website. The Terms of Use apply whether or not you have created an account with Us.

Terms and Conditions of Use

1. Information about Us

The Website is operated by ilu Limited (“ilu”, “We” or “Us” and anything belonging to Us, “Our”). We are registered in England and Wales under company number 08142464 and our registered address is 105-111 Euston Street, London NW1 2EW. Our VAT registration number is 162 2381 29.

2. Revisions to these Terms of Use

We may revise these Terms of Use at any time without notice by amending this page. By using the Website you are deemed to have accepted the Terms of Use, including any changes We may make from time to time. Some of the provisions in these Terms of Use may also be superseded by provisions or notices published elsewhere on the Website.

3. Your status

By using the Website, you are deemed to warrant that you are:

  • 18 years of age or older;
  • legally capable of entering into a contract under English law; and
  • not barred from using this Website under any applicable laws.

4. Access

We may suspend or permanently discontinue and refuse any and/or all current and future, access to or use of this Website, at our discretion and without notice or any further obligation to you. If you breach any provision of these Terms of Use, your permission to use the Website automatically terminates.

Although we endeavour to ensure the availability of the Website, we give no warranties as to the availability, performance or accessibility of the Website. We will not be liable if the Website is unavailable at any time or for any period, including without limitation, due to systems failure, maintenance or repair or for reasons beyond Our control.

5. Intellectual Property Rights

Unless otherwise stated, the copyright and other intellectual property rights in this Website, the Content, any Products which you order and the way in which the Content is arranged are Our property and/or the property of Our licensors and/or contributors to the Website. Except as expressly provided, nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rules.

You may store, manipulate, analyse, reformat, print and display the Content only for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the Content. Any other use of the Content is prohibited. You must keep intact all patent, copyright, trademark and other proprietary notices on the Content. Any Content owned by our licensors may be subject to additional restrictions.

The ilu mark  has been registered at the United Kingdom Intellectual Property Office. We reserve all rights in it and any related marks. You agree not to use such marks without Our prior written consent.

Subject as provided above, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Our prior written permission.

We reserve any rights not expressly granted in these Terms of Use.

6. Your Account and Password

In order to access certain features of this Website, you must establish an account with Us.

Each account is for a single user only. You may not share your username and password with any person nor with multiple users on a network. You are solely responsible for (i) maintaining the security and confidentiality of your account and your account password; (ii) restricting access to your computer and your account; and (iii) keeping your email address listed on your account current. You are solely responsible and liable for all activities, including, without limitation, all purchases of products and services through the use of this Website that occur under your account or your account password.

You acknowledge and agree that We may access, preserve, and disclose your account information, all communications to and from you, all information relating to your use of this Website , and all information relating to the use of this Website under your account or account password if We are required to do so by law or legal process or if We determine, in our sole discretion, that such action is necessary to protect Our rights, the rights of third parties, and other users of this Website or for purposes of responding to your request for customer service. Our right to disclose any such information shall override any terms of our Privacy Policy.

7. Terms of Sale

All product sales from this Website are governed by Our Terms of Sale, which include Our delivery and return policies.

8. Privacy Policy and Cookie Policy

You agree that we may use and/or disclose information about you in accordance with our Privacy Policy.

The Website uses cookies to distinguish you from other users of the Website. You agree that unless you adjust your browser settings to refuse cookies, we may download cookies onto your device when you log onto the Website in accordance with our Cookie Policy.

Our Privacy Policy and our Cookie Policy form part of these Terms of Use.

9. Electronic Communications

You consent to receive electronic communications from Us to the email address listed on your account. You acknowledge and agree that any electronic communication in the form of such email or posting on this Website shall satisfy any legal requirement that such communication be in writing. This does not affect your statutory rights.

10. Third Party Information

Certain sections of this Website are stated as being provided by parties other than Us (“Third Parties”). You acknowledge that such sections are provided for your convenience only and that we are not responsible for the content, products, services or information of or in such sections.

11. Modifications

Any Content offered or posted on this Website is subject to modification or discontinuation at any time and from time to time without notice or obligation to you. Without limiting the foregoing, we reserve the right, in our sole discretion, to charge fees for the use or purchase of, or access to, any products, services or Content offered through this Website, at any time and from time to time.

12. Indemnification

You agree to defend, indemnify and hold harmless Us and Our directors, officers, employees and agents against any third party claims, any losses, liabilities, claims, expenses (including but not limited to legal fees) arising out of your account and your use of this Website (including without limitation any breach of the Terms of Sale), any breach by you of any duty of confidence or privacy, any infringement of any intellectual property right or any other right of any person or entity, and any defamatory statements made by you in any form.

13. Linking to the Website

You may not link to the Website without Our express prior written consent.

14. Links to Third Party Websites

This Website may contain links to websites and other resources operated by Third Parties. Such links are provided solely as a convenience to you. We do not control such websites, and are not responsible for the content, products, services or information offered by any Third Parties. The inclusion of links to such websites on this Website does not imply any endorsement of any website or the content, products or services offered, advertised, endorsed or promoted by any third party, or of any company or person. If you decide to access any third party websites or acquire any third party products or services, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties.

15. Warranties and Disclaimer

We endeavour to ensure that the material displayed on our Website is correct. However, we do not warrant its accuracy or completeness. We reserve the right to revoke offers or correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We do not represent or warrant that any particular products will be available. The material on this Website may be out of date, and we make no commitment to update such material.

This Website and any content provided via this Website, including links, are provided on an "as is" and "as available" basis with no warranty of any kind. Accordingly, to the maximum extent permitted by law, We disclaim all representations, warranties and conditions, express or implied, with respect to this Website, the content and any products or services, including, without limitation, warranties or conditions implied by law of satisfactory quality, fitness for purpose, and the use of reasonable care and skill. In addition, which but for these Terms of Use might have effect in relation to this Website.

16. Limitation of Liability

To the maximum extent permitted by law, We expressly exclude any liability for any loss or damages, direct, indirect or consequential (howsoever arising, including without limitation through contract, tort (including negligence), breach of statutory duty or otherwise) arising out of or in connection with your access to (or inability to access) or use of this Website and its contents. All conditions, warranties and other terms which may be implied by statute, common law or otherwise are hereby excluded to the maximum extent permitted by law. In no event shall We or Our suppliers or Our/their officers, directors, contractors, employees or agents be liable for: (i) any indirect, special, or consequential loss or damage, or (ii) loss of profit or income, (iii) loss of business or goodwill, (iv) loss of opportunity, (v) loss of contract, (vi) wasted management time or (vii) loss of data, in each case, incurred by any user in connection with the Website, any websites linked to it and any materials posted on it, even if We have been previously advised of the possibility of such damages, and in each case, howsoever arising (whether in contract, tort (including negligence), breach of statutory duty or otherwise) out of or in connection with your access to (or inability to access) or use of this Website and its contents.

These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. Nothing in these Terms of Use shall exclude or limit our liability for death or personal injury arising from our negligence, any breach of the obligations implied by applicable law, or for any fraud, or fraudulent misrepresentation or any other liability to the extent it cannot be excluded or limited under applicable law.

You agree to this disclaimer and agree it is reasonable.

17. Governing Law and Jurisdiction

These Terms of Use are governed by, and to be construed in accordance with, the laws of England. The English courts will have exclusive jurisdiction over any claim or any dispute arising from, or related to, a visit to the Website.

18. Severability

If any provision of these Terms of Use is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any other provision, and these Terms of Use will be reformed, construed and enforced as if such provision had never been contained herein. Any headings or titles herein are for convenience only.

19. Language

The official language of these Terms of Use is English. All communications and agreements between Us and you relating to any proceedings in connection with these Terms of Use and/or your use of this Website shall be made exclusively in English. Any translation will be for convenience only. You waive any right you may have to have these Terms of Use (or any part of them) written in another language.

20. No Partnership

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Us as a result of these Terms of Use, including our Privacy Policy, Cookie Policy and the Terms of Sale or any use of this Website.

21. Entire Agreement

These Terms of Use, including the Terms of Sale, Cookie Policy and our Privacy Policy constitute the entire agreement between you and Us with respect to this Website, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Us with respect to this Website.

22. Questions or Concerns

If you have any concerns about material which appears on this Website or if you have any complaints, please contact us by emailing us at: or by writing to us at:

Ilu Limited 
105-111 Euston Street
London NW1 2EW

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